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Frequently Asked Questions
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  • Can we bring our own cake, cupcakes and/or other treats?
    We do not permit any outside cakes, cupcakes, treats, or desserts under any circumstances. If you are booking a platinum event, your party package explicitly includes either a three-tier cake or a selection of desserts. Should you wish to provide additional desserts or sweet treats for your guests, you are required to purchase them from Sweet Confections Cakes, our in-house bakery. This policy also applies to edible party favors. Be aware that bringing in any treats or desserts made at home or sourced from outside Sweet Confections Cakes will result in the loss of your $500 damage/incidental deposit. Do not risk your deposit.
  • Can we bring our own food? Or, must we use a select Caterer?
    You are welcome to choose your caterer or have friends and family prepare the food. If you need recommendations, we would be happy to provide a list of local caterers.
  • Can you pencil me in and I will come tour the facility to book?
    We do not "hold" dates. To secure your date and time, we require either full payment or a 50% deposit, depending on the event. Please note that your payment is non-refundable.
  • Can I book online?
    At The Event Suite at Sweet Confections, we understand how crucial it is to find the ideal venue for your event. You can conveniently book our venue online and complete your payment through our website if that suits your schedule better.
  • Cancellation Policy
    **ALL SALES ARE FINAL!** The deposit and any future payments are non-refundable. Store credit will not be issued for canceled events, and you will not receive any refund on special order items, including shipping fees for pre-made items. If an event is canceled more than three months prior to the scheduled date, a refund may be issued if we can replace the event with one of equal or greater value. If we fill the date with an event of lesser value, you will only receive a refund for that lesser amount. No refunds will be given if the date is not reserved by another party. We will deduct any shipping costs related to items specifically made or purchased for your event from any refund, as those items belong to the venue. If your event is canceled less than 90 days before the scheduled date, there will be absolutely no refund.
  • Is there a processing fee if using a credit card?
    If you choose to pay by credit card, please note that a processing fee will be applied. This fee is a convenience charge from the credit card processor. To avoid this fee, you are more than welcome to pay in cash, which requires visiting the bakery in person. We appreciate your understanding and look forward to serving you!
  • Why is there tax included?
    The Pennsylvania State Revenue Agency requires businesses like ours to collect 6% Hotel Occupancy Taxes on rentals that are less than 30 days.
  • Is gratuity included OR must I tip?
    No, we do NOT automatically include gratuity for events. You are welcome to provide a tip directly to your host or at checkout per your discretion. A tip is not required but it is certainly appreciated.
  • Can I arrive early early to set up for my event?
    If you choose to rent the facility ONLY, your arrival time is the time listed on the contract, you will have access for a total of 5 hours. You can purchase additional hours if necessary. If you are doing a Platinum event you may arrive 1/2 hour in advance to deliver/setup food. If getting married or celebrating your reception, the Bride is permitted to arrive 2hours prior to the event to prepare makeup and hair. Food can arrive 30minutes prior to the arrival of guests.
  • I don't have a credit card, do you take cash?
    Yes we take cash. You can pay for the Venue rental as well as any deposits in cash, we also take Debit cards
  • What happens if we go into a lockdown?
    As part of our Lockdown Procedure, if you hold a current booking, you will be automatically issued with a digital gift card, which you can use to rebook. Otherwise, this voucher can be used for a variety of products at Sweet Confections Cakes and is valid for 2 years. We also have a Mandated Global Pandemic Event policy, which allows you to move your booking up to 12 months in the future without penalty.
  • Rescheduled and Postponed Events
    While we understand things happen, and life doesn't always go as smooth as planned Request for date charges or to postpone your Events Must be communicated immediately. When possible, we will reschedule your event date for the next available OPEN date. You will NOT be permitted to change the theme OR color decorations as items may have already been purchased specifically for your event. Absolutely NO exceptions! Your request for a date change MUST be communicated at least 3weeks prior to the event date by emailing Sales@theeventsuitepa.com.
  • Is my booking refundable or transferrable?
    All bookings are non-refundable. The Event Suite at Sweet Confections (which includes Sweet Confections and 717 Cakes) is not obligated to provide a refund, credit, or transfer if you change your mind or decide you no longer like your purchase. If you need to reschedule your event due to a family emergency, you must contact us immediately. Your event will be rescheduled for the next available date and must be used within six months from the original booking date. We reserve the right to decline the rescheduling of a canceled event. To learn more, please visit our refund policy: https://www.theeventsuitepa.com/cancellationandrefundpolicy
  • How can I check availability?
    Availability can be checked by calling us at 717-671-7111. While we attempt to keep our calendar updated, there is more than 1 personal booking events.
  • Do you sell Gift cards?
    Yes, we sell gift cards both electronic gift cards as well as plastic gift cards.
  • Where do we park?
    We have lots of parking directly out the front and out back of our venue however during busy periods this can fill up. If this parking is filled up there is ample parking in the neighbouring streets just a short walk from the venue.
  • I booked for 50 people, but only 30 showed up. Can I get a partial refund?
    To ensure a smooth and enjoyable experience, please note that we do not offer refunds for no-shows or cancellations. Keep in mind that our decorations and setup are tailored specifically to the number of confirmed guests, enhancing the overall atmosphere of your event.
  • Can I add extra guests on the day of or prior to my event?
    After initial booking: If you’ve completed your initial booking you can add additional guests up to 2weeks prior to the event date. Please contact us immediately via sales@theeventsuitepa.com to confirm. Please note that if we have passed our capacity for that time period, we may not be able to add any additional guests. After full payment: If you have finalized your booking and completed payment 2 week prior and would like to add extra guests, please contact the team on 717-671-7111. Please note that this is subject to availability and full payment is required at the time of request, please understand, it might not be possible to add additional guests at such last minute. On the day of the party: Unfortunately, due to capacity and event set-up additional party guests cannot be added on the day of the event.
  • Who do we contact with issues during our event?
    We remain on site throughout your event. Any issues should be reported to use immediately.
  • Can we end our party at 2am
    Our facility, premises, and parking lot must be vacated by midnight. No exceptions! All music must end by 11:30 PM, and guests should begin to leave the premises by that time if your event is scheduled to end at midnight. This will ensure there is enough time for everyone to exit and to avoid incurring additional fees. If guests linger in the parking lot after midnight, there will be an additional one-hour rental charge, as we must remain on the premises until the facility and parking lot are completely vacated. Thank you for your understanding!
  • Can we smoke within the facility?
    Absolutely NO smoking within our facility. Smoking outside is permitted as long as you are 10 feet from any entrance. Smoking is also PROHIBITED within the tent.
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       4702 Fritchey Street                                            Phone: 717-671-7111                                                 © 2025-2026 The Event Suite
      Harrisburg, Pa 17109                                 Email: sales@theeventsuitepa.com                                          at Sweet Confections

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